WORK UNDERTAKEN

  • Coppice & woodland management and restoration
  • Coppicing courses & training
  • Rustic Garden structures designed & built
  • Hedging Stakes
  • Plant Supports & Bean Poles
  • Volunteering Oppportunities

 

 

Terms and conditions

1 Privacy Policy

Phil Hopkinson T/A Malvern Coppicing is the sole owner of this website. Any details you give us are processed in accordance with the data protection act 1998.
we do not store credit card details nor do we share customer details with any third parties.

 

2 Accessing the Site

www.malverncoppicing.co.uk (the Site) is operated by Phil Hopkinson (we and us).

Use of the Site is on the terms contained in this document (Terms of Use). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Trading Terms. You should also read our Privacy Policy.

We will not sell knives to anyone under the age of 17. We may require proof of age.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.

2.1 We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

2.2 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.


3 Accuracy of information

3.1 We will use reasonable endeavor to ensure that information on the Site is accurate. Commentary and other material posted on the Site are not intended to amount to advice on which reliance should be placed. Except to the extent that our Trading Terms apply, we make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

3.2 If you find any inaccurate information on the Site please let us know and we will endeavor to correct it, where we agree, as soon as reasonably practicable.

4 Intellectual property rights

4.1 All content on this Site including but not limited to text, software, photographs and graphics is protected by copyright. We, or our licencors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. Except as expressly set out in these Terms of Use, nothing in these Terms of Use shall give you any rights in respect of any intellectual property owned by us or our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, our name, trade marks, logos or other proprietary marks or any of the content of this Site, in whole or in part, except as provided in these Terms of Use.

4.2 You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

4.3 The rights granted to you under these Terms of Use shall terminate immediately upon your breach of any of these Terms of Use.

5 Links to this and other websites

5.1 We may provide hyperlinks from this Site to other internet sites which are operated by ourselves or other organisations. We are not responsible for external websites that link to this Site or which are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.

5.2 We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, please contact us before you do so.


6 Our liability

6.1 Although we hope this Site will be of interest to users (and except to the extent that our Trading Terms apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law.

6.2 If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.

6.3 If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.


7 General

7.1 Our registered office address is 159 Pickersleigh Rd, Malvern, Worcs. WR14 2LH.


7.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use.

7.5 You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the Site or arising out of or in connection with these Terms of Use will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

8 How to contact us

If you experience problems with the Site or would like to comment on it, please feel free to contact us in any of the following ways:

by email at info@malverncoppicing.co.uk.

by telephone on 01684 574865 or 07946169123

by writing to us at:

Malvern Coppicing
159 Pickersleigh Rd,
Malvern,
Worcs.
WR14 2LH

Pricing: Malvern Coppicing’s products are priced in pounds sterling, prices include VAT at 20%, books are VAT exempt, when you buy gift vouchers you do not pay VAT on that transaction but when vouchers are redeemed the VAT will be included.
Refund / Cancelation Policy
Ordering: All orders can be placed online through this website. Please do not e-mail your card details; we cannot be responsible for the security of your details if given this way.
All goods are subject to availability.

If any errors are found with the prices on the website after you have placed an order Malvern Coppicing will notify you of this and give you the option of re-submitting or cancelling the order.

Payment methods: You can pay with most major credit and debit cards, including Visa, MasterCard, VisaElectron and Maestro. If you want to pay by cheque or postal order please ring or e-mail to arrange, we may wait for a cheque to clear before dispatching goods.
Malvern Coppicing can take no responsibility for incorrect or incomplete details submitted on the website. Orders submitted without complete information cannot be processed. Card fraud is illegal and perpetrators will be prosecuted.


Out of stock: If you have chosen an out of stock item you will be contacted via your e-mail address and given an estimation of delivery times. If you have ordered several items and we are able to dispatch only part of the order we will e-mail you to inform you of the position
9 Delivery
We aim to dispatch all orders in 2 working days - Our standard delivery schedule - this allows for picking, packing and processing of your order. Your items will be dispatched using a first class Royal Mail** or courier delivery.
We undertake to keep you informed of variations to the stated delivery times.

*Delivery to Scottish Highlands and Islands postcodes attract an additional £8.50 surcharge.

The delivery schedule above does not apply to the following geographical areas;

- Isle of Man
- Northern Ireland
- Jersey
- Guernsey

**Subject to Royal Mail weight and size restrictions.

We dispatch to the UK and some European countries. For European delivery please contact us.

Deliveries to Europe will incur higher charges depending on the weight and value of the items ordered.

Some deliveries require a signature.

All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods being damaged in transit, short shipments or failing to match the items as described, then such details must be notified by you to us within seven working days of receipt. Should we receive no such notification, the customer will be deemed to have accepted the items as satisfactory. Malvern Coppicing cannot be held liable for any consequential loss caused by late delivery or failure to deliver by our appointed carrier(s).
Returns and refunds

Cancellation Policy: We aim to meet The Distance Selling Regulations and subject to the provisions of our returns policy above, every customer has the right to cancel their order within 7 days of receiving the goods.

Complaints: We aim to deal with all complaints as quickly and as efficiently as possible. In the first instance you complaint should be e-mailed to enquiries@malverncoppicing.co.uk or telephone 01684 574865 between 9am and 5pm.

Notification of cancellation must be in writing, a telephone call is not a valid cancellation.

1.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

1.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

1.6 Please observe the following procedure for all returns to us:

1.6.1 On the back of your invoice or on another piece of paper, (if you no longer have your invoice), include your order number and the reason for the return.

1.6.2 If you are returning your product because it is defective, please state the defect or defects.

1.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

1.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

1.8 You are responsible for paying any postage or shipping costs incurred when returning the product.

1.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

1.10 We will not issue refunds for any items lost or stolen in transit to us.

1.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

1.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

1.13 Unused products may be returned by customers to the address listed below:

Malvern Coppicing
159 Pickersleigh Rd
Malvern,
Worcestershire
WR14 2LH

1.14 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

1.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.